Hospitality- Operational Efficiency vs Guest Experience- how to strike the balance

Date: 09/18/2024
Start Time: 10:45am
End Time: 11:45am
Room: Pavilion 3
Track: Tribal Gaming & Hospitality
Speakers: Rich Rader

When it comes to hospitality, you need to strategically balance the desire to maximize customer experience with the reality of operational and cost efficiency. This session is all about discussing the ways to do just that. How do you know if you are making the right investment- what’s too much and what’s not enough. Finding the right mix of customer experience enhancing technology solutions for your size property and your core customer expectations.